At Nightwood Skateboards, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return and refund process.
1. Return Eligibility
To qualify for a return, your item must meet the following criteria:
- The item must be unused, in the same condition as when you received it, and in its original packaging.
- The return must be initiated within 7 days of receiving your order.
- Items such as gift cards, digital products, or custom-made products are not eligible for returns.
2. How to Initiate a Return
To start the return process:
- Contact our customer support team at nightwoodskateboards@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
- Once your return request is approved, you will receive detailed instructions on how and where to send your product.
3. Shipping Costs for Returns
- Customer’s Responsibility: Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
- Company’s Responsibility: If the return is due to a defect or an error on our part (e.g., wrong item sent), we will cover the return shipping costs.
4. Refunds
Once your returned item is received and inspected, we will notify you via email whether your refund has been approved or rejected. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or is damaged for reasons not due to our error).
- Non-refundable Shipping Costs: Please note that original shipping costs are non-refundable, except for defective or incorrect items.
5. Exchanges
If you wish to exchange an item for a different size or color:
- Follow the same return process mentioned above.
- Once the original item is returned and inspected, we will send out the exchange product (subject to availability). If the item is unavailable, a refund will be processed instead.
6. Non-returnable Items
Some items are non-returnable, including but not limited to:
- Gift cards
- Digital downloads
- Custom-made or personalized items
7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- First, check with your bank or payment provider, as refunds may take time to be officially posted.
- Then, contact your credit card company as processing times can vary.
- If you’ve done all of this and still have not received your refund, please contact us at nightwoodskateboards@gmail.com.
8. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- Please contact us within 48 hours of receiving the item.
- We will either replace the product or issue a full refund, including any shipping fees, as quickly as possible.
9. Contact Information
If you have any questions or concerns about our returns policy, feel free to contact us at: